The Ultimate Guide to Troubleshooting PS5 Remote Play Woes

[Full Guide] PS Remote Play Not Working 2024

Are you a gamer struggling with PS5 Remote Play not working? Fear not, my friend! This comprehensive guide is your ultimate roadmap to troubleshoot and resolve those pesky connection woes, ensuring seamless gaming sessions from anywhere, anytime.

Essential Tips for PS5 Remote Play Troubleshooting

1. Verify Remote Play Settings

The first step in troubleshooting PS5 Remote Play not working is to ensure that Remote Play is properly configured on your PS5 console. Follow these steps:

Enable Remote Play in PS5 Settings

  1. Go to System > System Software > Remote Play.
  2. Ensure that Remote Play is enabled.
enable remote play in PS5 settings

    Power Saving Settings

    1. Check Stay Connected to the Internet.
    2. Ensure Enable Turning On PS5 from Network is selected.
    enable turning on PS5 from network

      These settings are crucial for Remote Play to function correctly. If you encounter any issues, refer to the detailed troubleshooting steps provided by PlayStation, which cover checking internet connections, system software, and app updates.

      Additionally, if you're experiencing issues with connecting to your PS5 via mobile data, you may need to configure port forwarding on your router. This is because Remote Play uses UDP Port 8572 to connect to your PS5 console. Setting up port forwarding allows signals from the internet to reach your PS5 console, potentially resolving connectivity issues.

      2. Network Connection Deep Dive

      To troubleshoot Remote Play connection issues, it's essential to assess your network, open necessary ports on your router, and use a wired connection if possible for improved stability.

      Assessing Your Network

      Test Your Connection Speed and Stability
      1. Ensure your internet connection meets the minimum required speed for Remote Play, which is 5Mbps for both upload and download.
      2. Check your internet connection status on your PS5 by going to Settings > Network > Test Internet Connection.
      3. Use tools like speedtest.net to verify your internet speed on your client device.
      test internet connection for ps5

        Open Necessary Ports on Your Router
        1. PS Remote Play uses UDP Port 8572 to connect to your PS5 console. Ensure your router is not blocking this port.
        2. If your router is blocking this port, set up port forwarding to allow access from the internet to your PS5 console. This may involve configuring your router settings, consulting your router documentation, or contacting your internet service provider for assistance.
        open necessary ports on router

          Use a Wired Connection If Possible
          1. Using a wired connection can significantly improve the stability of your Remote Play connection. If possible, connect your PS5 console, Windows PC, or Mac to the internet using an Ethernet cable.
          2. Wired connections generally provide faster and more reliable data transfer compared to wireless connections, which can be affected by interference or signal strength issues.

          By following these steps, you can ensure that your network is properly configured to support Remote Play, reducing the likelihood of connection issues and improving your overall gaming experience.

          3. App and System Updates

          To ensure your Remote Play app is up-to-date on all devices and to address any potential issues with PS5 system updates:

          Verify Remote Play App Updates

          1. On your Windows PC, ensure the PS Remote Play app is updated to the latest version by launching the app and following the on-screen instructions for updates.
          2. For Mac and mobile devices, check for updates within the app settings or through the app store, and update accordingly.
          verify remote play app updates

            Check for PS5 System Updates

            1. On your PS5 console, navigate to Settings > System > System Software > System Software Update and Settings to ensure your console is running the latest system software.
            2. If an update is available, follow the prompts to update your PS5 console.
            check for PS5 system updates

              Verify Internet Connection and Network Settings

              1. Ensure a stable high-speed internet connection with a minimum upload and download speed of 5 Mbps.
              2. Check your network settings to ensure your router and internet service provider are not blocking UDP Port 8572, which is required for Remote Play connections.
              check internet connection and network settings

                By following these steps, you should be able to resolve any issues related to the Remote Play app and ensure seamless connectivity between your devices.

                4. Reset Remote Play Connection

                For the topic "PS5 Remote Play Not Working," the fourth step to troubleshoot the issue is to reset the Remote Play connection. This involves clearing the Remote Play connection settings on your PS5 console. Here's how to do it:

                1. From your PS5, clear Remote Play connection settings under System > Remote Play > Connection History > Clear All to clear all Remote Play connections.
                reset remote play connection

                  This step is crucial in resolving connectivity issues that might be preventing Remote Play from functioning properly. By deleting the previous connection settings, you can start fresh and re-establish a stable connection between your PS5 and the Remote Play device. This process ensures any outdated or corrupted connection data is removed, allowing you to set up the connection again from scratch.

                  5. Firewall and Antivirus Settings

                  One crucial step in troubleshooting PS5 Remote Play not working is reviewing firewall and antivirus settings to ensure they are not blocking Remote Play. This is essential because these security measures can sometimes interfere with the Remote Play functionality, leading to issues with connectivity and performance.

                  Firewall Settings

                  To avoid potential conflicts, configure your firewall settings to allow Remote Play to function properly:

                  1. Windows Firewall: Ensure PlayStation Remote Play is allowed through Windows Firewall. Go to the Windows Defender Firewall settings and add the PS Remote Play application to the list of allowed apps. This will prevent the firewall from blocking the Remote Play connection.

                    windows defender firewall settings
                  2. Router Settings: Check your router settings to ensure UDP Port 8572 is not blocked. This port is used by Remote Play to connect to your PS5 console. If your router is blocking this port, set up port forwarding to allow access from the internet to your PS5 console.

                  Antivirus Settings

                  Your antivirus software can also impact Remote Play. To resolve potential issues:

                  1. Disable Antivirus Temporarily: Try temporarily disabling your antivirus software to see if it resolves the issue. If Remote Play works after disabling the antivirus, then you know the antivirus was the culprit. You can then add the PS Remote Play application to the antivirus software's exceptions list to prevent future conflicts.

                  2. Add to Exception Lists: If you choose not to disable your antivirus, add the PS5 Remote Play application to the exceptions list. This will instruct the antivirus software to allow Remote Play to function without interference. The steps to do this vary depending on your antivirus software, so refer to the specific instructions provided.

                  add ps5 remote play app to exception lists

                    By reviewing and configuring your firewall and antivirus settings, you can ensure they are not blocking Remote Play and contributing to connectivity issues. This is a critical step in troubleshooting and resolving PS5 Remote Play not working problems.

                    6. Testing Remote Play on Different Devices

                    To isolate the problem to a specific device or the PS5 itself, test Remote Play on different devices. This involves several steps and considerations:

                    Check Your Internet Connection

                    Ensure your internet connection is stable and meets the minimum requirements for Remote Play, which is a high-speed connection with upload and download speeds of at least 5 Mbps. You can check your connection speed by going to Settings > Network > Connection Status on your PS5 console.

                    check ps5 internet connection status

                    System Software Updates

                    Ensure your PS5 console and Remote Play app are updated to the latest versions. You can update your PS5 console by going to Settings > System > System Software > System Software Update and Settings, and then selecting Update System Software. Update your Remote Play app by launching it and following the on-screen instructions.

                    Firewall Settings

                    Ensure Remote Play is allowed through your firewall settings. On Windows, go to Settings > Update & Security > Windows Security > Firewall & network protection, and then allow Remote Play through the firewall. On Mac, go to System Preferences > Security & Privacy > Firewall, and then allow Remote Play.

                    Port Forwarding

                    If your router is blocking UDP Port 8572, which is used by Remote Play, you may need to set up port forwarding to allow access from the internet to your PS5 console. Check your router settings to see if this port is blocked and follow the instructions to set up port forwarding if necessary.

                    NAT Type

                    Ensure your network environment supports Remote Play by checking your NAT Type. If your NAT Type is 3, you may not be able to connect to other devices using Remote Play. You can check your NAT Type by launching PS Remote Play and following the on-screen instructions.

                    Client Device Issues

                    If Remote Play is not working on a specific client device, try uninstalling and reinstalling the Remote Play app. You can also try disabling any antivirus software or adding Remote Play to the exceptions list to see if it resolves the issue.

                    Linking Devices

                    Ensure you have correctly linked your client device to your PS5 console. On your PS5 console, go to Settings > System > Remote Play, and then select Link Device. On your client device, launch the Remote Play app and enter the code displayed on your PS5 console to link the devices.

                    ps5 link device

                    By following these steps and testing Remote Play on different devices, you can isolate the issue and determine whether it lies with your PS5 console, client device, or network environment. This will help you troubleshoot and resolve the problem more effectively.

                    7. Power Cycle Your PS5 and Router

                    For the topic of PS5 remote play not working, one crucial troubleshooting step is to power cycle your PS5 and router. This involves completely powering off both devices, waiting for a few minutes, and then restarting them. This step is essential because it can resolve connectivity issues that may be preventing remote play from functioning properly.

                    To perform a power cycle, follow these steps:

                    1. Turn off your PS5: Press and hold the power button on your PS5 console until it completely shuts down.
                      turn off ps5
                    2. Turn off your router: Unplug the power cord from the back of your router.
                    3. Wait a few minutes: Allow both devices to remain powered off for at least 2-3 minutes. This allows any residual power to drain and can help reset any temporary issues.
                    4. Turn on your router: Plug the power cord back into your router and wait for it to fully boot up.
                    5. Turn on your PS5: Press the power button on your PS5 console to turn it back on.

                    Once both devices are powered back on, try to access remote play again to see if the issue has been resolved. This step is often overlooked but can be effective in resolving connectivity issues that may be preventing remote play from working.

                    8. Advanced Troubleshooting for Uncommon Issues

                    Investigate Recent Updates That Might Have Caused Disruption

                    To troubleshoot uncommon issues with PS5 Remote Play, it is essential to investigate recent updates that might have caused the disruption. Ensure your PS5 console and the Remote Play app are updated to the latest version. Check for any system software updates on your PS5 console by going to Settings > System > System Software > System Software Update and Settings, and then selecting Update System Software.

                    Engage with the PlayStation Community or Support for Firmware-Specific Issues

                    If you are experiencing issues with Remote Play, engage with the PlayStation community or support for firmware-specific issues. Check the PlayStation support website for troubleshooting steps and solutions to common issues. You can also visit forums and communities where users share their experiences and solutions to similar problems.

                    Common Pitfalls and Solutions

                    Network Connectivity Issues
                    • Check Network Connection: Ensure your PS5 console and the client device are connected to the same network. Check your internet connection speed, which should be at least 5 Mbps for a stable connection.
                    • Port Forwarding: If you are experiencing issues with Remote Play, check if your router is blocking UDP Port 8572. Set up port forwarding to allow access from the internet to your PS5 console or PS4 console.
                    • NAT Type: Ensure your network environment supports Remote Play. Check your NAT Type by launching PS Remote Play and following the instructions for your device. If your NAT Type is 3, you may not be able to connect to other devices.
                    Device Connectivity Issues
                    • Link Device: To link a device to remotely control a second device, ensure both devices are connected to the same network. On your host PS5 console, go to Settings > System > Remote Play, and then select Link Device. On the client device, launch the PS Remote Play app and enter the number from your host PS5 console.
                    • Enable Remote Play: Ensure Remote Play is enabled on your PS5 console by going to Settings > System > Remote Play.
                    Application Issues
                    • Update PS Remote Play App: Ensure the PS Remote Play app on your client device is updated to the latest version. Launch the app and follow the instructions to update.
                    • Disable Firewall Settings: If your antivirus software is blocking Remote Play, try disabling the firewall settings or adding Remote Play to the firewall program exceptions.
                    System Software Issues
                    • Update System Software: Ensure your PS5 console's system software is updated to the latest version. Go to Settings > System > System Software > System Software Update and Settings, and then select Update System Software.

                    By following these advanced troubleshooting steps, you should be able to resolve uncommon issues with PS5 Remote Play.

                    When Remote Play Isn't Available

                    Confirm Your Console Status

                    Before troubleshooting Remote Play, ensure your console is not in Rest Mode or turned off completely. This is a fundamental step that can often resolve connectivity issues.

                    Check for Regional Restrictions or Maintenance

                    Another crucial step is to check if there are any regional restrictions or maintenance schedules that might be affecting Remote Play. This can include server maintenance, content restrictions, or other issues that might impact your ability to use the service.

                    Internet Connection and System Software

                    When Remote Play isn't available, first check your internet connection, system software, and app. Ensure your console can connect to the internet and that you can sign in to PlayStation Network. Update your console's system software to the latest version, as outdated software can cause connectivity issues. Also, ensure the PS Remote Play app on your client device is updated to the latest version.

                    Linking Devices

                    To link your devices, follow these steps:

                    • On your host PS5 console, go to Settings > System > Remote Play, and then select Link Device. A number will appear. Launch the PS Remote Play app on your client device and enter the number to link the devices.
                    • On your host PS4 console, go to Settings > Remote Play Connection Settings, and then select Add Device. A number will appear. Launch the PS Remote Play app on your client device and enter the number to link the devices.

                    Port Forwarding

                    Remote Play uses UDP Port 8572 to connect to your PS5 console, PS4 console, or mobile device. If your router is blocking this port, set up port forwarding to allow access from the internet to your console. This can resolve connectivity issues.

                    NAT Type

                    Check your NAT Type by launching PS Remote Play and following these steps:

                    • On your Windows PC, go to Settings and then select Information.
                    • On your Mac, select Preferences.
                    • On your mobile device, go to Settings and then select NAT Type.

                    If your network environment uses NAT Type 3, you may not be able to connect to other devices, and you may not be able to use Remote Play.

                    Unstable Connections

                    For unstable connections, use a wired connection to connect your console, Windows PC, or Mac to the internet. Ensure a high-speed connection with upload and download speeds of at least 5 Mbps.

                    Mobile Data Issues

                    When using Remote Play with mobile data, ensure your device connects properly while you're near the console you're trying to control. Also, be aware that Remote Play may not work over mobile data due to carrier restrictions or NAT modes.

                    Troubleshooting Steps

                    For further troubleshooting, follow these steps:

                    • Check your internet connection and system software.
                    • Ensure PS Remote Play is updated to the latest version.
                    • Check for regional restrictions or maintenance schedules.
                    • Use a wired connection to connect your console or device to the internet.
                    • Check your NAT Type and set up port forwarding if necessary.
                    • Disable any antivirus software or firewall settings that might be blocking Remote Play.

                    By following these steps, you can resolve common issues with Remote Play and enjoy a seamless gaming experience.

                    Remote Play Connectivity on Specific Platforms

                    iOS-Specific Issues

                    Ensure your iOS device meets the latest compatibility requirements. If you are using mobile data, check that your carrier allows Remote Play. Some carriers, like Verizon, have a moderate NAT (Type 2) that supports Remote Play, while others, like AT&T, use strict NAT and do not support it. To troubleshoot, select "Other Connections" instead of the Wi-Fi button in the PS Remote Play app.

                    PC and Mac Issues

                    For PC or Mac, ensure the Remote Play app is configured correctly and updated to the latest system updates. Check that your internet connection is stable and meets the recommended upload and download speeds of at least 5 Mbps. If you are experiencing issues, try uninstalling and reinstalling the PS Remote Play app. Additionally, check that your antivirus software is not blocking the app, and consider adding it to the firewall exceptions.

                    Common Issues Across Platforms

                    • Check Your Internet Connection: Ensure your PS5 console can connect to the internet and that you can sign in to PlayStation Network. Check your internet connection speed and stability.
                    • System Software Updates: Ensure your PS5 console and Remote Play app are updated to the latest versions.
                    • Port Forwarding: If your router is blocking UDP Port 8572, set up port forwarding to allow access from the internet to your PS5 console. This can resolve issues with Remote Play connectivity.
                    • NAT Type: Check your NAT Type by launching PS Remote Play. If your network environment uses NAT Type 3, you may not be able to connect to other devices, and Remote Play may not work.

                    By following these steps and troubleshooting specific issues on each platform, you should be able to resolve connectivity problems with PS5 Remote Play.

                    Conclusion

                    Don't let PS5 Remote Play not working hold you back from gaming glory. With this comprehensive guide, you're now equipped with the ultimate arsenal to tackle any connectivity issue and enjoy uninterrupted gaming experiences from anywhere. Happy gaming, and remember to share your triumphs and insights with the gaming community – your tips might just help fellow gamers conquer their own Remote Play woes!

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                    FAQ

                    Q: Why is my PS5 Remote Play not working?

                    A: There could be several reasons why your PS5 Remote Play is not working, including incorrect settings, network issues, outdated software, or conflicts with security software. This guide covers a variety of troubleshooting steps to help you identify and resolve the root cause of the problem.

                    Q: What is the minimum internet speed required for PS5 Remote Play?

                    A: For a stable Remote Play connection, you'll need a high-speed internet connection with a minimum upload and download speed of 5 Mbps. Slower speeds may result in laggy or interrupted gameplay.

                    Q: Can I use Remote Play on mobile data?

                    A: While Remote Play can technically work on mobile data, it may not function properly due to carrier restrictions or NAT modes. It's generally recommended to use Remote Play on a stable Wi-Fi connection for the best experience.

                    Q: Why do I need to set up port forwarding for Remote Play?

                    A: Remote Play uses UDP Port 8572 to connect to your PS5 console. If your router is blocking this port, setting up port forwarding allows signals from the internet to reach your console, resolving connectivity issues.

                    Q: How do I check my NAT Type for Remote Play?

                    A: You can check your NAT Type by launching the PS Remote Play app and following the on-screen instructions. If your NAT Type is 3, you may encounter issues connecting to other devices using Remote Play.

                    Q: My antivirus software is blocking Remote Play. What should I do?

                    A: Try temporarily disabling your antivirus software to see if it resolves the issue. If Remote Play works after disabling the antivirus, you can add the PS Remote Play application to the antivirus software's exceptions list to prevent future conflicts.

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